Thanks to international hackers, hundreds of thousands may be without Internet on Monday.
Thousands of people around the country whose computers were infected
with malicious software more than a year ago faced the possibility of
not being able to get online after midnight EDT.
At 12:01 a.m. EDT, the FBI planned to shut down the Internet servers
set up as a temporary safety net to keep infected computers online for
the past eight months. The court order the agency obtained to keep the
servers running expired, and it was not renewed.
The problem began when international hackers ran an online
advertising scam to take control of more than 570,000 infected computers
around the world. When the FBI went in to take down the hackers late
last year, agents realized that if they turned off the malicious servers
being used to control the computers, all the victims would lose their
Internet service.
In a highly unusual move, the FBI set up the safety net. The bureau
brought in a private company to install two clean Internet servers to
take over for the malicious servers so that people would not suddenly
lose their Internet.
The FBI arranged for a private company to run a website --
http://www.dcwg.org -- as a place where computer users could go to see
if their computer was infected and find links to other computer security
business sites where they could find fixes for the problem.
From the onset, most victims didn't even know their computers were
infected, although the malicious software probably has slowed their web
surfing and disabled their antivirus software, making their machines
more vulnerable to other problems.
Many computer users don't understand the complex machines they use
every day to send email, shop, and cruise for information. The
cyberworld of viruses, malware, bank fraud and Internet scams is often
distant and confusing, and warning messages may go unseen or unheeded.
Also, some people simply don't trust the government, and believe that
federal authorities are only trying to spy on them or take over the
Internet. Blogs and other Internet forums are riddled with postings
warning of the government using the malware as a ploy to breach American
citizens' computers. That's a charge the FBI and other cybersecurity
experts familiar with the malware quickly denounce as ridiculous.
Still, the Internet is flooded with conspiracy theories:
"I think the FBI just wants everyone to go to that website to check
our computers so they can check our computers as well. Just a way to
steal data for their own research," one computer user said in a posting
on the Internet.
Another observed: "Yet another ploy to get everyone freaked out ... remember Y2K."
There also is an underlying sense that this will be much ado about
nothing, such as the approach of 2000. The transition to that year
presented technical problems and fears that some computers would stop
working because they were not set up for the date change. In the end
there were very few problems.
Considering there are millions of Internet users across the country,
several thousand isn't a big deal, unless you're one of them.
Rep. Jim Langevin, D-R.I., and co-founder of Congress' cybersecurity
caucus, said computer users have a responsibility to practice good sense
and make sure their computers are not infected or being hijacked by
criminals.
"These types of issues are only going to increase as our society
relies more and more on the Internet, so it is a reminder that everyone
can do their part," he said.
FBI officials have been tracking the number of computers they believe
still may be infected by the malware. As of Wednesday, there were about
45,600 in the U.S. -- nearly 20,000 less than a week ago. Worldwide,
the total is roughly 250,000 infected. The numbers have declined
steadily, and recent efforts by Internet service providers may limit the
problems on Monday.
Tom Grasso, an FBI supervisory special agent, said many Internet
providers have plans to try to help their customers. Some may put
technical solutions in place that will correct the server problem. It
they do, the Internet will work, but the malware will remain on victims'
computers and could pose future problems.
Other Internet providers are simply braced for the calls to their help lines.
By Monday, if you can't read this online, those customer support lines will be your only solution.
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